Return & Exchanges

Returns are accepted on all unworn, undamaged items within 30 days of the purchase date.
Original Packaging Required
No exchanges on orders shipped internationally.

For any refund/exchange issues please follow the steps:

When requesting a refund, please note the following

Secure the product in the original packaging, and include the receipt and the return form.
Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.
Shipping costs on returns are not covered by COCONUTSEA.
We don’t accept any pre-order refunds.

Non Defective Disclaimer:

Please understand that all items at COCONUTSEA are individually handmade, and will have subtle variations from piece to piece.
Slight variations in color, shape and size may occur within the products displayed on our website. This is not a fault with the product but a natural characteristic of the design, which is beyond our control.The size may vary between 0.25-0.5 inches (0.5-1cm).
Depending on your computer monitor, the appearance of colors may vary.
During transportation or manufacturing, minor scratches on the surfaces are possible, however, these are not considered defects.
Products are handcrafted, therefore may have some unavoidable residual glue and minor misalignment of stones. However, these are normal conditions which cannot be avoided. Blackening of ear tips: The blackening is caused by welding at the factory, but in order to avoid allergic reactions, no electroplating brightening treatment is performed. This is not a defect.
Sweat can damage the electroplating layer. Improper cleaning or frequent wearing may cause jewelry to turn black.
Natural stones, jade, and pearls have natural irregular patterns or impurities, which are normal, not a defect.
Curved Earring Pins: Most of the earrings pins are silver-plated. The pins are soft and thin, it is common for them to curve slightly.

Need help?

Check out our FAQ page or email us.

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